Cancellation and refund policy

Last updated: November 14, 2026

CodeMaster is an online service for Shopify stores, sold as monthly or yearly plans. This page explains how to cancel a plan and when we refund a payment. It applies to plans bought on our website.

Try before you pay

The Free plan is free for as long as you use it, with 50 AI messages a month and no card needed. Every paid plan starts with a 3-day free trial, so you can check that CodeMaster works for your store before any payment.

Cancelling a plan

You can cancel at any time from Plan & usage in CodeMaster, or by contacting us on the contact page.
After you cancel, your plan stays active until the end of the period you already paid for. You are not charged again.
When the paid period ends, your account moves to the Free plan. Your stores stay connected, and your history, backups and library are kept.

Refunds

If CodeMaster didn't work as described, contact us within 14 days of the payment and tell us what went wrong. If we can't fix it, we refund that payment.
If you were charged twice or charged by mistake, we refund the extra payment in full, whenever you tell us.
Outside these cases, payments for a period that has already started are not refunded, and unused AI credits don't carry over or convert to money.
Approved refunds go back to the payment method you paid with. We send them within 2 business days of approving the request; your bank or card provider usually shows the money within 5 to 7 business days after that.

Plans bought through the Shopify App Store

If you installed CodeMaster from the Shopify App Store, your plan is billed by Shopify on your Shopify invoice. Cancel it by changing your plan in CodeMaster or by uninstalling the app. Refunds for those charges are returned through Shopify; contact us and we'll arrange it.

How to ask

Email sellsmartlycontact@gmail.com or use Help & support with the email address of your CodeMaster account and the date of the payment. We reply within 2 business days.